Why is my tenant not receiving emails?

If your tenant isn't receiving emails from Pijexa, try these steps:

Common Causes

1. Spam Folder - Ask the tenant to check their spam/junk folder 2. Email Address Typo - Verify the email address is correct 3. Email Blocking - Some corporate emails block external senders

Solutions

1. Resend the invitation - Go to Invitations and click Resend 2. Verify the email - Double-check for typos 3. Try alternate email - Use a personal email instead of work email 4. Whitelist our domain - Ask tenant to add pijexa.com to their safe senders

Checking Email Status

View email delivery status in Communication > Email Logs:

• Sent - Email was sent
• Delivered - Email reached their inbox
• Failed - Delivery failed
• Bounced - Email address rejected

If emails consistently fail, the email address may be invalid.